Privacy Policy
This Privacy Policy describes how LSI (Lifeness Science Institute (“we”, “our”, or “us”) collects, uses, and protects information when you use our services integrated with Meta Platforms such as WhatsApp Business API, Instagram, or Facebook APIs.
1. Information We Collect
We may collect the following information when you interact with us:
- Name
- Phone number (WhatsApp number)
- Email address
- Messages sent to our WhatsApp or Meta-connected services
- Location (if shared by user)
- Any additional information voluntarily provided by the user
We do not collect sensitive personal data unless explicitly provided by the user.
2. How We Use Information
We use the collected data for:
- Responding to inquiries and customer support
- Sending admission / course information
- Marketing and promotional communication (only with consent)
- Automating responses via Meta APIs (WhatsApp / Instagram)
- Improving user experience and communication
3. Data Sharing
We do not sell or rent user data.
We may share information only with:
- Meta Platforms (for API delivery)
- Internal team members for support and admissions
- Approved CRM / automation tools (e.g., n8n, GMass, SendGrid)
4. Data Storage
- Data may be stored securely in CRM systems or databases used by us
- We take reasonable steps to protect data from unauthorized access
5. WhatsApp / Meta API Usage
Our application uses Meta APIs (including WhatsApp Business API) to:
- Send notifications and updates
- Respond to user queries
- Automate communication workflows
Users can opt out anytime by messaging “STOP” or contacting us.
6. User Rights
Users may:
- Request deletion of their data
- Opt out of communications
- Request access to their stored information
7. Contact Information
For privacy-related concerns, contact:
Email: [email protected]
Organization: Lifeness Science Institute for Integrative Nutrition and Dietetics
Website: https://lsiworld.in/
8. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page.
